Monday 9 April 2012

Response to Style Me Celeb Dress


Right...thought I better respond to Murray's post on his blog and comments on my review of the Style Me Celeb dress I received....within 10 mins of me posting the review I had a 30 min phone call from Murray. I won't go into detail but the gist of it was that he dis-agreed with what I said, he wasn't interested in hearing my feedback on where the company could improve and said that hundreds of girls are happy with their dresses so didn't feel there was anything to improve on...fair enough. I am unsure as to why they were asking for reviews if they didn't want to hear honest feedback? I said that I was disappointed in the quality of the dress (if I had paid £120) and felt the dress was worth more around £70 and disappointed with the fact the box arrived was all ripped, dress smelt of smoke etc. We agreed to disagree and that I would send back the dress. I thought that was the end of the matter....until I received these comments on my blog post from Murray and he also posted on his own blog: 


I tweeted at the start of February would anyone like to Review a Style Me Celeb Dress @perfectpolished said she would like to review a dress, I said great, she chose the dress, we sent it to her. When she received the dress a few days later I asked her if she liked it, she said there was a slight problem with a seem, I apologized and said would you like to return it if you she didn't like it and I will pay for the postage, or if she wanted to have it fixed which would cost a few pounds I would pay for that if she gave me her paypal. 2 weeks later I hadn't heard anything from her, I asked what was happening, she said she hadn't got the dress fixed, she had been busy traveling, she would get it fixed soon and do the review, I said ok. 2 weeks later I contacted her again, she said she had the dress fixed and would do the review soon, I said Ok, If she had given me her paypal and said it was £8 I would have given her it, maybe I should of been more mindful and offered again. Now 8/9 weeks later after receiving the dress I talked to my business partners and we agreed that 9 weeks was to long, we might as well just ask for the dress back if she doesn't want to review it. So I emailed her last night asking could she return the dress and I would pay the postage. Today what happens... she puts up a bad review saying its bad quality, I was harrassing her etc.. If it was bad quality and she didn't like it, why wait 9 weeks to say that? why not just return the dress... that doesn't make any sense does it? why would you hold on to a dress you don't like for 9 weeks and supposedly get harassed about doing a review when you don't even like it.... ;s Its funny when I ask for it back THEN the a review happens veryyyy quickly, and shock horror its a bad one lol bit of a joke in my opinion.

Murray
Style Me Celeb Co-Owner. "




I mentioned about the rip in the dress and that at the time of receiving the dress I was bloated (due to stress, diet) so because the dress was so tight fitting it made me feel self conscious and uncomfortable. I did think about sending back the dress and exchanging it for a 'large' and hoping it would arrive in perfect condition but then I thought this probably would be baggy around the top as I am not usually a size large in clothes! I have since cut out eating white bread and my bloating has gone - and maybe with a bit of fake tan I would be happy to wear this dress on a night out! I was happy with the style of the dress, I was simply disappointed in thinking if this dress cost me £120 I wouldn't expect it to arrive in a ripped flimsy box, smelling of smoke and ripped!


BTW I was always under the impression that Style Me Celeb is one of Murray's clients - but he is in fact one of the co-owners I have just found out today - that baffles me even more, I was expecting that the company would be defensive but I thought they would be at least professional about it! I actually wrote this post last weekend 31st March - so 6 weeks after receiving it but put off posting it as I wanted to speak to Murray before posting live. Not only that but I have been up and down the country, interviewing, no internet access over the last 2 months - not that I need to justify myself!! I didn't post the review because I was sending the dress back! Anyway as far as I am concerned that is that, I am returning the dress so don't worry Murray no more 'jokey' reviews coming your way... from me anyway! ;) 
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12 comments

  1. http://www.youtube.com/watch?v=sJaAVZx2lkU

    ^ Video dress review

    mahayanna.wordpress.com/2012/02/23/orbital/

    One of our jackets reviewed

    http://www.dailymail.co.uk/tvshowbiz/article-2083811/TOWIEs-Chloe-Sims-nearly-falls-bandage-dress-boozy-bar-crawl.html

    TOWIE Star Chloe Sims wearing one our dresses

    Just to help give a broader view to anyone who may read this.

    Murray

    Style Me Celeb

    ReplyDelete
    Replies
    1. I have asked you a question over on the other post. Just in case you haven't seen it

      Delete
    2. Like I said on the phone Murray everyone has different opinions and some will probably disagree with me - that's fine! But this has been written about MY experience! Erm the Daily Mail link isn't a review is it?

      Delete
    3. Really Murray, do you understand the concept of a review? Do you GET that everyone has an opinion, and most likely it will differ from yours? Do you understand that people will not always like what you do? It doesn't mean your product isn't good, it just means it's not good for THAT specific person? Really ... I think it's time you let this one rest now. It's getting to the point of being silly.

      Delete
  2. WOW. How very unprofessional und rude of this Murray. Any person who is in sales would have known that a professional handling of a customer complaint would have made the review a lot more positive, even if the product itself failed to convince. This public bashing of you and your review does leave a bitter taste and will surely make a negative impression on not only other bloggers, but customers as well. I, for one, will definitely not order anything at thias store.

    ReplyDelete
  3. Extremely unprofessional! That's what reviews are for, it's an honest opinion. I certainly don't want to read your blog knowing that you've been "paid" to feed me a load of bull that's not necessarily true. Can't believe that someone could act like this, and good for you for standing up for yourself!

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  4. Completely unimpressed by this brand now and was literally days away from ordering a dress for an event! So glad that I found out now what the company is like before risking my hard earned money. SO unprofessional.

    ReplyDelete
    Replies
    1. Sorry to hear that Carmen, but please remember that one persons opinion and story can't be taken as fact, take a look at the other reviews posted above as well as this one

      http://www.fromgemwithlove.com/2012/03/little-red-dress.html

      Order with confidence, you always have the right to return any item if you did order and were not happy, and you can always reach me on my personal twitter account @murraylandan were you to have any problems.

      Thanks

      Murray

      Delete
    2. Oh so glad about your reviews, I have just come to your blog straight from the style me celeb site. I too was going to make an order for an outfit.. No way will I even look at that site again! I am actually angry at the way they have treated yourself! The email you got from 'Murray' is very very unprofessional! The use of capital letters to start with! And the end - verrryyyy and lol should not been used in a business email. Nor should it have been taken into such a public matter (eg, commenting on your reviews and twitter) I put my friend of an order too, she was buying an identical outfit for a night out! Shocking! Well done to you! xx

      Delete
  5. You might be interested in reading these! Stylemeceleb.co.uk is owned by HABIB MELLOUL who has been in prison for selling fake copies!

    http://www.a-cg.org/guest/pdf/100811UggLovePR.pdf
    http://whois.domaintools.com/stylemeceleb.com

    ReplyDelete
  6. Can anyone please provide me with a returns address for this company as they seem to have taken it off the website

    thanks
    Pam Thompson

    ReplyDelete
    Replies
    1. 14a Shrewsbury Street, London, W10 5DR

      hope this helps x

      Delete

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